House Clearance Catford Privacy Policy

This Privacy Policy explains how House Clearance Catford collects, uses, stores and shares personal data about our customers and prospective customers. It applies to all House Clearance Catford customers and enquiries within Catford and the surrounding area, whether you contact us by telephone, email, website form or any other method.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and the Data Protection Act 2018.

Who we are and contact details

House Clearance Catford is a house clearance service provider operating in Catford and the surrounding area. For the purposes of applicable data protection laws, we are the data controller of the personal data we collect and process about you.

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our usual customer communication channels.

Personal data we collect

We only collect personal data that is relevant and necessary for providing our services and running our business. The types of personal data we may collect include the following categories.

Identification and contact details, such as your full name, address of the property for clearance, billing address if different, email address, landline number and mobile number.

Service and booking information, such as the type of clearance you require, property details, preferred dates and times, access instructions, notes about special requirements, and photographs you choose to send to help us assess the job.

Financial and payment details, such as limited payment card details processed through our payment providers, records of payments made and amounts owed. We do not store full payment card details where this is handled directly by a third party payment processor.

Communication records, including emails, text messages, call notes, and any other correspondence between you and House Clearance Catford relating to enquiries, bookings, complaints, or feedback.

Technical and usage information, where you interact with any of our online services, such as basic device and browser information, date and time of your visit, and general interaction data. This is used to maintain and improve our online presence and does not usually identify you directly.

How we collect your data

We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, provide feedback, or otherwise communicate with us.

We may also collect information from third parties where this is necessary for providing our services, for example from landlords, letting agents or family members who contact us on your behalf, or from publicly available sources to confirm property details where appropriate.

Lawful bases for processing your data

We will only process your personal data where we have a lawful basis under data protection laws. House Clearance Catford relies on the following lawful bases.

Contract. We process your personal data where it is necessary to enter into or perform a contract with you, such as when you request a quote, make a booking, or we carry out a clearance at your property. This includes communicating with you about your booking and taking payment.

Legal obligation. We may process and retain certain information to comply with legal and regulatory requirements, including tax, accounting and waste disposal regulations, and to respond to lawful requests from law enforcement or other authorities.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your rights and freedoms are not overridden. This includes managing our relationship with you, improving our services, managing and protecting our business, handling enquiries and complaints, and keeping basic records of past work.

Consent. In limited circumstances, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using our published contact details.

How we use your personal data

We use the personal data we collect for the following purposes.

To provide quotes, arrange visits and complete house clearance services at your request.

To communicate with you before, during and after the provision of services, including confirming bookings, notifying you of changes, and addressing enquiries.

To manage payments, invoicing and receipts, and to keep appropriate financial records.

To manage our customer records, improve the quality of our services, and train staff.

To handle complaints, disputes or claims, and to enforce our contractual terms.

To comply with legal obligations, such as record keeping and responding to regulatory authorities.

Data sharing and processors

We do not sell your personal data. We only share it when necessary and appropriate, and only with third parties who are subject to suitable confidentiality and data protection obligations.

We may share your personal data with service providers acting as data processors on our behalf. These may include companies that provide payment processing services, secure data storage, email and communication platforms, accounting and invoicing systems, and information technology support.

We may share information with professional advisers such as accountants or legal advisers where this is necessary to obtain professional services or defend legal claims.

We may also share your data with law enforcement agencies, regulators or other authorities where we are required to do so by law, or where such disclosure is necessary to protect our rights, your safety or the safety of others.

Where our processors are based outside the United Kingdom or the European Economic Area, we will only transfer personal data where appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, and we will take steps to ensure that your data remains protected.

Data retention and storage

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for satisfying any legal, accounting or reporting requirements.

Contact and service records linked to quotes and completed jobs are typically retained for a period that allows us to respond to any follow up queries, deal with any disputes, and maintain proper tax and business records, usually up to six years from the end of our relationship with you unless a longer period is required by law.

Where data is no longer needed, we will securely delete or anonymise it. Different categories of data may be retained for different periods, depending on legal requirements and business needs.

Your rights under data protection law

You have a number of rights in relation to your personal data. These rights apply to all House Clearance Catford customers in Catford and the surrounding area, subject to certain legal conditions and exemptions.

Right of access. You have the right to request confirmation that we process your personal data and obtain a copy of the data we hold about you.

Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you have the right to ask us to delete your personal data, for example where the data is no longer needed for the purposes for which it was collected and we have no other lawful basis to retain it.

Right to restriction. You have the right to request that we restrict the processing of your personal data in certain situations, such as while we investigate the accuracy of the data or an objection you have raised.

Right to object. You may have the right to object to certain processing activities based on our legitimate interests. We will consider your objection and stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.

Right to data portability. In certain circumstances, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format, and to request that it is transmitted to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent for processing, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You can exercise your rights by contacting us using our normal contact details. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by data protection law.

Security of your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricted access to records, secure storage practices, and appropriate safeguards when using third party processors.

While we take reasonable steps to protect your personal data, no system can be completely secure. You are responsible for keeping any communication channels you use with us secure and for letting us know promptly if you suspect any misuse of your personal data in relation to our services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any significant changes will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.